Is 10,000 yuan the deposit ＂Volvo＂？

Mr. Li: I want to buyVolvo XC60For the 2023 model, we had a good chat earlier. She said to pay 10,000 yuan in advance. I asked if this could be refunded. She said it could be refunded, so I was relieved to pay.

Mr. Li said that the landing price negotiated by both parties was more than 350 thousand. He provided a voucher for transferring 10,000 yuan to the 4S shop, but it did not reflect the nature of the money.

HangzhouYongda Yongwo Volvo 4S Store Sales Xiaojing: The customer said that I brushed the intention money, but I said no, we brushed the deposit of 10,000 yuan.The deposit is not an intentional deposit.I have confirmed that I said this. Then he said, shouldn’t you make a contract first? I said we are signing it electronically now.

journalist: Did you mention that you could return it?

Hangzhou Yongda Yongwo Volvo 4S Store sells Xiaojing.：At that time, it was like this. I said that you had to brush up the money first, and then an electronic version of our contract would be published. I would add the things I gave you on it. If there is something different, you can return it without signing it, provided that there are different circumstances.

Mr. Li: at that time, weDidn’t say anything about intention money or deposit.This statement means whether you can pay this 10 thousand yuan first.

Meng Supervisor, Sales Department of Hangzhou Yongda Yongwo Volvo 4S StoreXiao Jing seems to be signing the contract for you. You can take it with you that day.

Mr. LiBut I didn’t see it until the contract, and it said the deposit.

journalist: Bao hijab?

Mr. LiYes, but before that, we didn’t make it clear that it was a deposit. I began to discuss with my family at that time. In fact, when I came, I had the lowest floor price in my heart, but I didn’t reach it here.

Mr. Li said that he was in a hurry at that time, so heNo electronic contract was signed.. Not long after he left the store, he offered a refund to the sales, which was rejected.

Mr. Li: I suggest you do business, open such a big store and do such a big business. Every customer of yours should be treated sincerely. You didn’t mean to make your customers pay, and then we will come here and talk, I think.Although your store is large, your pattern is not large.I think all of you have this situation.

Hangzhou Yongda Yongwo Volvo 4S Store Wu JingliThe customer said that he couldn’t wait for a few minutes because he was going to have a parent-teacher meeting, so he left first in a hurry. If he didn’t leave that day, these subsequent ambiguities might not occur. I think there are some ambiguities in the communication between the customer and us during the sales process.

The 4S shop emphasized that what Mr. Li paid was the deposit, and the decision of the hijab was generally non-refundable.

Hangzhou Yongda Yongwo Volvo 4S Store Wu JingliFrom the point of view of sales, the deposit paid is the guarantee of both parties. The first is to ensure that the rights and interests enjoyed by customers in our store remain unchanged.

journalist: Then, in this process, why did you tell him that you can return it?

Hangzhou Yongda Yongwo Volvo 4S Store Wu Jingli：You can return it without prompting. Don’t worry about this question, Mr. Li.

Mr. LiWhat you said are all things that the transaction has been completed!

Mr. Li thinks that he didn’t sign it, and the deposit contract is not established, and he demands a full refund. However, Wu Jingli still hopes to continue to serve Mr. Li, saying yesSpecific car prices can be negotiated as appropriate..

Mr. LiIn fact, before I entered the store, my expectations were clearly communicated with her, and the number of naked cars should not exceed 350,000. Although in the process of communication, they added something to make me feel that it met my expectations at that time, because there was no sign at the scene, when I calmed down and thought about it, I actually felt that I still did not meet my main demands.

Hangzhou Yongda Yongwo Volvo 4S Store Wu JingliIs our service not in place, or is there something wrong with our price negotiation?

journalistCan I return it to him?

Hangzhou Yongda Yongwo Volvo 4S Store Wu Jingli：If the customer really doesn’t want to buy it for this reason …

Mr. Li: How many days have I been arguing now?

Hangzhou Yongda Yongwo Volvo 4S Store Wu Jingli：I don’t want to negotiate the price.

Later, Wu Jingli gave feedback,Agree to refundFor Mr. Li.